December 13, 2017
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basic failure analysis training

Visit Our Training Areas:

Root Cause Analysis Methods
Failure Scene Investigation
Basic Failure Analysis
Lead Investigator Series
Human Error Reduction
FMEA / OA Risk Management

What Our Clients Say…

Anne Flood

MedStar Union Memorial Hospital

We have gotten so much more from our analysis using PROACT. What was usually a long drawn out process has been significantly streamlined. Using the program has been a great educational tool for our organization from the clinical side to hospital information system analysis to maintenance engineering.

Anne Flood - Director Risk/Quality
Union Memorial Hospital/MedStar

Matt Arndt

materion

The PROACT methodology has given us a truly logical, data-driven approach for root cause determination.  PROACTOnDemand makes implementation of this methodology seamless across various user groups throughout our organization.  The ability to upload supporting documentation for team review is an especially useful feature.

Matt Arndt - Senior Reliability Engineer
Materion Brush Performance Alloys ® Elmore

Paul Andrews

Cliffs Natural Resources

Your work (Reliability Center) has helped Cliffs Natural Resources to learn from their failures. The training and consulting in root cause analysis (RCA) has helped Cliffs pinpoint the underlying reasons for problems and paved the way to develop strategies for improving performance.  Your (RCI) efforts have allowed Cliffs to have significant and widespread financial benefits. These efforts have specifically resulted in improved production, increased maintenance precision and improved business focus.

Paul Andrews - Reliability Engineer
Cliffs Natural Resources

Tobias Gilk

medovousSafescan

I’ve long known what an RCA is supposed to do, but not how to get there. Using the PROACT software helped to easily apply the RCA discipline to produce analyses that are robust and meaningful. In fact, PROACT helped uncover surprising causes buried in events that I thought I knew everything about!

Mr. Tobias Gilk - M. Arch., President & MRI Safety
DirectorMednovus® SAFESCAN®, Leucadia, CA 92024 USA

Howard Penrose

howard-penrose

I’ve used PROACT for decades as part of my electric machines forensics programs! I highly recommend that you check it out!”

Howard Penrose - PhD, CMRP
Howard Penrose

K. Erasmus

[About Training] “Bob is not saying do not use the 5 Why’s either, he is saying consider the “how” or “How Can” before you use the 5 Why’s. Bob’s methodology brings about a whole new perspective and you start to see inter-relationships and dependencies more clearly, which could mean the difference between a “Shallow Cause” and a “Root Cause” in a complex environment.

K. Erasmus - LinkedIn RCA Group

Dennis E. Love

Syncrude Canada

We are very pleased with the results, as a matter of fact; Reliability Center Inc. (RCI) was a significant contributor as we closed out our fiscal year around $17,000,000 below budget.

Dennis E. Love - General Manager/Mining
Syncrude Canada

Vernon Kingsbury

Lafarge Corporation (U.S. Region)

From the results that it [Reliability Center’s Basic Failure Analysis (BFA) process] can achieve, I have a difficult time understanding why every company in the U.S. does not make use of BFA as a regular part of the way they conduct business.

Vernon Kingsbury - Maintenance Analyst
Lafarge Corporation (U.S. Region)

Ernie Elsbury

Arcadian Corporation

Our most visible improvement is that our on-stream time and production have increased substantially.  Using a twelve month moving average our annual production rate is improved by 20% in the ammonia unit and by 32% in the urea unit.

Ernie Elsbury - Plant Manager
Arcadian Corporation

Richard Wickboldt

- University of Michigan, Central Power Plant

I had a meeting with our VP last week and he was very impressed and blew him away with the [PROACT] methodology and the ability of the program to compile a full analysis and generate a report for him.

Richard Wickboldt
University of Michigan, Central Power Plant

Eric P. Newell

Syncrude Canada

We have continued to increase our plant throughput year after year reaching a record 67 million barrels of synthetic crude oil.  This represents a 24% improvement in throughput over a 4 year period.

Eric P. Newell - President and CEO
Syncrude Canada, Ltd.

Gary Hallen

Eastman Chemical Company

Eastman Chemical has steadily reduced our level of complaints [customer] since we initiated the PROACT RCA process, whereby we currently have half the level of complaints corporately as we did 3 years ago.

Gary Hallen - Global Customer Focus Manager
Eastman Chemical Company

Lester A. Wilkes

Texaco, USA

Your work (Reliability Center) with our Reliability Team has enabled many of our Business Units to develop or improve their Reliability culture which has translated into improved business performance.  Texaco has had significant and widespread financial benefits from its Reliability efforts.  These efforts have specifically resulted in improved production quality and volumes, increased maintenance precision and improved business focus.

Lester A. Wilkes - Vice President
Texaco, USA

Tim Stovall

Having been involved since 1988 in the use of RCI’s root cause methodology, I know it provides repeatable success regardless of the magnitude of failure or type of industry. I can solidly contribute $10 million in savings from using the process. The knowledge in this book will stop the cycle of repeated failures.

Tim Stovall - CMRP, Reliability Leader
NOVA Chemicals, Inc.

Alan Laundry

A technique that allowed us to fix a chronic processing problem that plagued one of our gas plants for more than ten years. If not for this technique, we would still be “fire fighting” this problem today.

Alan Laundry - Tech. Services Manager,
Westcoast Energy, Inc., Ft. St. John, BC.

Doug Plucknette

“Very complete course on how to perform RCA from start to finish. Real life examples of problems are excellent in making connections.”

Doug Plucknette
Eastman Kodak

Pam Grant

MedStar Union Memorial Hospital

Wonderful system! Presentation was done in a very consistent manner giving a good overview of system and capabilities. The real case scenario exercise was a good way to bring it all together.

Pam Grant - Risk Management Coordinator
MedStar - Union Memorial

John Spiva

I learned to look at problem solving in a different way.

John Spiva, Maintenance Supervisor
Mead Westvaco

Earl Dunsmore

Great aid to logically approaching failure analysis & determining cause for failures.

Earl Dunsmore, Maintenance Planner
Mead Westvaco

Blaise Moran

Excellent process that can be implemented immediately.

Blaise Moran, Reliability Superintendent
Searles Valley Minerals

Mark Stehn

Experience related stories and slides were very helpful. Real life situations are always a good tool for me.

Mark Stehn, Senior Production Engineer
Carleton Industries

Marcus Mukete

We received in depth analysis techniques, knowledge of mechanical failure modes and really good insight to human error analysis.

Marcus Mukete, EHS Projects Division
AES

Reginald Gullette

I definitely learned new ways / improved ways to think while troubleshooting on the job. It inspired me to break away from staying in the box mindset.

Reginald Gullette, E/I Engineer
Mead Westvaco

Daryl Mather

The Latino brothers have been trail blazers in Root Cause Analysis for as long as I have known them. They have been particularly visionary in pioneering the inclusion of Human Factors into this field, via the PROACT methodology, over the past decade and a half. As always, their vision has been right on target!

Daryl Mather, Owner and Principal Consultant
Reliability Success Pty Ltd

Doug Plucknette

“PROACT RCA – A technique that allowed us to fix a chronic processing problem that plagued one of our gas plants for more than ten years. If not for this technique, we would still be fire fighting this problem today.”

Doug Plucknette
Eastman Kodak

Thomas Bublitz

Very complete course on how to perform RCA from start to finish. Real life examples of problems are excellent in making connections.

Thomas Bublitz
Herman Miller, Inc.

Greg Strom

“I find the templates extremely useful, and a valuable tool for getting the project up and running. I no longer attempt to begin an analysis from scratch, but utilize the most applicable template to steer my thoughts into a useful direction.”

Greg Strom
Cliffs Natural Resources - Sr. Reliabilty Engineer - Pellet Plant

Tim Stovall

Recommendation for PROACT Templates:

Our company has been using RCI’s Methodology and PROACT for over 10 years. Recently we had the opportunity to participate as a beta installation the PROACT Logic Tree Knowledge Management Templates. The installation and functionality of the Templates was painless with no adverse effects on core system performance.

We have been using the Logic Tree Knowledge Management Templates to assist in our Root Cause Analyses for 6 months and have found the templates to be useful in sparking new ideas about possibilities that we may not have otherwise thought. Having a knowledge base of such RCA information allows us to easily search specific possibilities during the analysis itself, making our analyses more efficient and expediting the entire analytical process. Both new and experienced facilitators have found the templates useful in building their analyses. The templates are comprehensive, specific, logical and relevant to the type of equipment that we use in our operations of large petro-chemical facilities. Overall the templates are an excellent addition to the extensive knowledge of our RCA teams.

Tim Stovall
CMRP Reliability Leader

Mark Young

I just wanted to say how much I appreciate your company and the products you offer. We’ve incorporated your RCA Methodology into our business and are having a very smooth roll-out. I would like to especially recognize John Bartlow as being a “5 star asset” to your organization. In my opinion, he defines “excellence” within customer service. I look forward to tremendous success working with you guys, just as I’ve had success in the past.

Mark Young
Director of Reliability - Advanced Technology Services

Kraig Grivette

“The course gives good examples of where to start an investigation and also showed how starting in the wrong spot will cost you more”

Kraig Grivette
United Taconite

Brijesh Raut

“Most beneficial part for me was the logic tree. It helps to keep one focused on the proper way to tackle the problem / cause.”

Brijesh Raut
Georgia Pacific

Curtis Lane

“Most important thing I learned was using the power of data to manage the RCA process.”

Curtis Lane
Georgia Pacific

Allan McNally

“I have had the opportunity of using various methods such as 5-Why’s, Fishbone, Apollo, FMEA, and PROACT. I feel PROACT meets my expectations. The PROACT methodology uses rigorous fact based data followed by a verification process to determine the physical, human & latent root-causes that led to the failure(s). It can be used by people on the floor as well as any engineer that wishes to use the methodology.

Allan McNally
Machinery Reliability Consultant

Pete Davidson

“Good logical flow on RCA tool.  I have a number of take aways that will help my RCA ability.  I look forward to trying PROACT in my day to day work.”

Pete Davidson
Leprino Foods

Finbar McEachnie

“Presenter was unbelievably knowledgeable.  Fantastic capacity in providing utilization of examples pertinent to our business”

Finbar McEachnie
BHP Billiton

Lester Lange

“Introduced a new awareness on problem solving.  A good tool to be used also to measure success and review what went well.”

Lester Lange
West Coast Energy

Randy Ouelette

“Nice to have this program presented from someone who worked in the same capacity (Supervisor). Mark knew what it was like to be a front line supervisor and gave lots of examples.”

Randy Ouelette
Manitoba Hydro

Dan Flinta

“I enjoyed the re-enactments and accident reviews from real situations.”

Dan Flinta
AES

Ron Butcher

“I had the opportunity to attend the Reliability Center’s (PROACT) Lead Investigator course in 2012 when we used “super users” to perform RCA’s on high impact incidents. One of the things I most enjoyed about that course was the time spent on the investigative process and the formality of evaluation of evidence based on facts in evidence. While that sounds a tad like a criminal investigation, the course is really about instilling the formal processes necessary for exploration and understanding. To your ‘wheelhouse’ we had a wonderful three days where we did nothing but evaluate and hypothesize the failure mechanisms for an array of mechanical components, shafts and bearings. From the perspective of understanding failure to institute system resilience, I can’t honestly say enough good things about the course. I also don’t think we’d find a more experienced team in performing these analyses than exists with the Latino family whose father started the business long before it was a fashionable practice. From my reading and experience, I would put Mr. Latino on par with Dr. Deming, Joseph Juran and others who pioneered the quality movement. Simply stated, whatever platform is used to collate and present the findings will only be as beneficial to our cause as the preparedness of the investigative team.”

Ron Butcher
Director of Health and Safety
U.S. Competitive Generation
AES

Reda A-Admawi

The PROACT® Logic Tree, is one of the best methods we use. We are proud that all SABIC sites and corporates are unified in terms of analyzing the major incidents by using PROACT® Logic Tree methodology since our aim and target is always to reach to the latent root cause(s) that failed to protect our assets from any false human interaction.

Reda A-Admawi
RCA Specialist
SABIC