The Reliability Story

For over 50 years, we’ve helped thousands of teams and organizations do Root Cause Analysis (RCAs) with excellence.

Timeline

In 1967, our founder Charles J. Latino built the first Reliability Department in the country at Allied Chemical. Since then, his desire to spread his Reliability concepts has reverberated around the world.

Formation

1967

Charles’ group resolved a debilitating operational issue threatening thousands of jobs, leading to the formation of the formal R&D Reliability Engineering group.

New Beginnings

1985

The Reliability Center Inc. is founded when Charles leaves Allied to help other companies develop Reliability cultures of their own.

PROACT® Software

1996

The first version of PROACT® software is developed to streamline RCA and investigation management for global enterprises.

Leadership Transition

2007

Bob Latino succeeds his father Charles as CEO of Reliability Center, Inc. Bob shares his father’s passion for Reliability Engineering and expands the business over the next decade by entering the healthcare market and by broadening the company’s offerings.

Awarded Software

2011

PROACTOnDemand® - the Cloud version of PROACT® software, wins the product of the year award from Plant Engineering Magazine.

Thought Leadership

2019

CEO Bob Latino along with brothers Mark and Ken, complete the Fifth Edition of their best-selling book entitled, Root Cause Analysis, updated with new cases studies, best practices, and correlations to the world of Safety.

Powering RCAs for Five Decades

Over five decades, we’ve helped hundreds of companies do tens of thousands of RCAs.

500+

Companies and Team

10,000+

People Trained

20,000+

RCAs Completed

Do Good Work

We do all our work with excellence, while caring about the product, process and people.

Get Stuff Done

We bias towards action and work hard every day, creating, building, training and improving.

Serve Customer Needs

We serve our customers by listening to their needs, building solutions that support their vision, and going the extra mile in supporting them.

Make Wise Decisions

We deliver value by applying experience, preparation and prioritization to all our work.

Let's build a Reliability culture together.

Success Stories

“PROACTOnDemand® has been a great tool for helping me manage my RCA’s! Using the PROACT® process we were able to dig deeper and resolve a significant issue in the energy sector that plagued them for decades."

Howard Penrose
Ph.D, CMRP

“I rank your organization as the best in the world at what they do and very often advise my clients to train on your software and methods. In 33 years I have come across none better.”

Sam McNair
Director Of Operations at Lagniappe Professional Services

“I find the PROACT® templates to be extremely useful in getting projects up and running. Rather than beginning from scratch, the templates make it easier to complete my analysis.”

Greg Strom
Sr. Reliability Engineer, Cliffs Natural Resources

“We have been using the Logic Tree Templates to assist in our RCAs. The templates have been useful in sparking new ideas and in expediting the entire analytical process. Both new and experienced facilitators consider them an excellent addition to our RCA teams."

Tim Stovall
CMRP Reliability Leader

“The PROACT® Logic Tree, is one of the best methods we use. We are proud that all SABIC sites and corporates are unified in terms of analyzing the major incidents by using the PROACT® methodology.”

Reda A-Admawi

RCA Specialist, SABIC

“Metallurgists know how to 'listen' to materials to know why they failed. But a damaged part is just part of the story. PROACT® is invaluable in helping me uncover all root causes.”

Annelise Zeemann
Materials Life

Let's build a Reliability culture together!

We’ve helped hundreds of companies and teams. We’ve trained and mentored tens of thousands of people. We’re passionate about reliability and we’d love to partner in helping you develop a Reliability culture.