Robert J. Latino, CEO, RCI
Maintenance Resources On-Line Magazine, July 2001
No matter what Root Cause Analysis (RCA) process that your firm has decided upon, “What is considered a successful RCA effort?” Are we content to eliminate the risk of recurrence of another such event? Or is there a higher order at play in which the goal should focus on the knowledge transfer of the success to others in the company who could benefit? We explore what the expectations should be for your RCA effort in this article.