By: Ivor K. Davies, Professor of Education, Indiana University, Bloomington, Indiana
“Intelligence, imagination, and knowledge are essential resources, but only effectiveness converts them into results. By themselves, they only set limits to what can be attained.”
Article Summary: 15 pages: PDF
Growth, Productivity, Improvement on Quality – The Reliability Approach –
There are encouraging signs that American industry and business are rolling again after a recession that has lasted some four years. Costs are down and profits are up. Operations are streamlined, efficiency is climbing and labor relations are less combative than in the past. Increasingly, products and services take on a new sparkle consistent with our age of technological innovation and change. Yet, the real testing lies ahead.
The Challenge of Productivity
Ironically, a sense of growing optimism may lull mangers into a spirit of complacency well before the transformation of business and industry is complete. It could erode the hard earned cost cutting effort s and productivity gains of the last few years, and encourage a return to former values and ways of doing things. New technologies, strong foreign competition, and the length of the last recession (four years in the auto-industry compared with the usual si9x months or so), all signal a need for us to change our ways to doing things.