August 24, 2019
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Reliability Partners for Industry & Healthcare

Root Cause Analysis Reliability Partners from RCI. Learning Root Cause Analysis from the Leaders In RCA Technology will increase production, productivity and solve failures that are costing you money now. Reliability Center Inc. client’s have achieved successful Root Cause Analysis reaching their Reliability goals and achievements.

Reliability Center offers new and different ways of looking at client’s operations and problems. And especially, at the people who are most involved. We work to unearth the heart of their problems from systems to human to latent and physical root causes. Helping you to develop recommendations that will have a long term impact. Our Reliability approach has been constantly refined and developed so that today it is applicable to any organization.

Contacts & Locations

Proact for MeridiumUnited States: PROACT® For Meridium
An Integrated RCA Software Solution
540 344-9205 | Fax: 540 345-7083 | 10 South Jefferson St. 11th Floor ~ Roanoke, VA. 24011


reliability consultingInternational Consulting, Training & Facilitations
Carlos Oti, International Sales Manager, RCI
804 458-0645 x314 | 501 Westover Ave. ~ Hopewell VA. 23860


Argentina: JP Servicios S. R. L.
Carlos Pellegrini
+54(11) 5219-4861 | 763 Piso 3 ~ C1009ABO Buenos Aires


Canada: PEMMAX Consultants
Tony Rodriquez, P. Eng. Managing Director
519 888-9970 | Fax: 519 208-7790
317 Amberwood Drive Waterloo, Ontario Canada, N2T 2E91

rl solutionsUnited States: rl Solutions
Mike Smith – Alliance Manager
416 410-8456 ext. 287 | Fax: 540 345-7083
10 South Jefferson St. 11th Floor ~ Roanoke, VA. 24011


Vhha ServicesUnited States: VHHA Services
David S. Jenkins, Vice President / COO
1+800 808-1177 | Local: 804 965-1350 | Fax: 804 965-0475
4200 Innslake Drive ~ Glen Allen, VA 23060


United States: The Virtual Group – Risk Management
Fay Rozovsky
860 242-1302 | Fax: 860 242-1075 | 272 Duncaster Road ~ Bloomfield, CT 06002-1105


PROACT® Endorsements…

Sanya Mathura

“Mark, It was an absolute pleasure to see you deliver the BFA course yesterday.

The manner in which you made the topics come to life with your experiences and knowledge was great to behold. You continuously connected with the audience and had them engaged for the entire day! (Which is a bit tough to do especially after lunch). Your wealth of experience and knowledge throughout the day really helped in bringing the participants to the understanding of the PROACT methodology and the concepts that were covered in the BFA. “

Sanya Mathura, Managing Director & Senior Consultant
Strategic Reliability Solutions Ltd

Paul Andrews

Cliffs Natural Resources

Your work (Reliability Center) has helped Cliffs Natural Resources to learn from their failures. The training and consulting in root cause analysis (RCA) has helped Cliffs pinpoint the underlying reasons for problems and paved the way to develop strategies for improving performance.  Your (RCI) efforts have allowed Cliffs to have significant and widespread financial benefits. These efforts have specifically resulted in improved production, increased maintenance precision and improved business focus.

Paul Andrews - Reliability Engineer
Cliffs Natural Resources

Ron Butcher

“I had the opportunity to attend the Reliability Center’s (PROACT) Lead Investigator course in 2012 when we used “super users” to perform RCA’s on high impact incidents. One of the things I most enjoyed about that course was the time spent on the investigative process and the formality of evaluation of evidence based on facts in evidence. While that sounds a tad like a criminal investigation, the course is really about instilling the formal processes necessary for exploration and understanding. To your ‘wheelhouse’ we had a wonderful three days where we did nothing but evaluate and hypothesize the failure mechanisms for an array of mechanical components, shafts and bearings. From the perspective of understanding failure to institute system resilience, I can’t honestly say enough good things about the course. I also don’t think we’d find a more experienced team in performing these analyses than exists with the Latino family whose father started the business long before it was a fashionable practice. From my reading and experience, I would put Mr. Latino on par with Dr. Deming, Joseph Juran and others who pioneered the quality movement. Simply stated, whatever platform is used to collate and present the findings will only be as beneficial to our cause as the preparedness of the investigative team.”

Ron Butcher
Director of Health and Safety
U.S. Competitive Generation

William P. Kosonen

“I had the pleasure of working with the extremely knowledgeable and talented Reliability Center Inc. (RCI) staff while using their PROACT methodology to successfully identify the root causes of several significant equipment failures. The techniques utilized to analyze the events resulted in generating excellent  reports that were thorough and understandable.

Every company would benefit from utilizing RCI and their methodologies.”

William P. Kosonen
Maintenance & Engineering Support Consultant

Mark Young

I just wanted to say how much I appreciate your company and the products you offer. We’ve incorporated your RCA Methodology into our business and are having a very smooth roll-out. I would like to especially recognize John Bartlow as being a “5 star asset” to your organization. In my opinion, he defines “excellence” within customer service. I look forward to tremendous success working with you guys, just as I’ve had success in the past.

Mark Young
Director of Reliability - Advanced Technology Services

Daryl Mather

The Latino brothers have been trail blazers in Root Cause Analysis for as long as I have known them. They have been particularly visionary in pioneering the inclusion of Human Factors into this field, via the PROACT methodology, over the past decade and a half. As always, their vision has been right on target!

Daryl Mather, Owner and Principal Consultant
Reliability Success Pty Ltd

Alan Laundry

A technique that allowed us to fix a chronic processing problem that plagued one of our gas plants for more than ten years. If not for this technique, we would still be “fire fighting” this problem today.

Alan Laundry - Tech. Services Manager,
Westcoast Energy, Inc., Ft. St. John, BC.

Laurel-Ann Holder-Noel

“I just had to take a moment to let you know I really enjoy your posts! You are a true thought leader who is inspiring, engaging, knowledgeable and also resourceful. You constantly challenge my thoughts on risk management and give me ways to improve my practice. Your posts are truly among my favorites. Thank you for sharing and thank you for being a role model”.

Laurel Ann Holder Noel
1st Director of Risk Management at Hackensack Meridian