PROACT® Human Error Reduction Techniques

Reduce mistakes with HERT Training

Understanding why we make mistakes is an important step in minimizing human errors so that employees have better control over actions that cause lost time in both injury and productivity.

Dig Deeper with your RCA Effort

In the Reliability world a lot of time is spent doing root cause analysis (RCA.) RCA is one of the cornerstones of a great Reliability effort. When RCA is performed a number of root causes are discovered and recommendations are supplied to the stakeholders for implementation. 

Often the stakeholders do not see the importance that the human being plays in the overall maintainability of their assets. It becomes more of a “Let’s get it running” mentality that is satisfied at the component level and ignoring the human and systems issues.

Dealing with recommendation implementation in this manner is good if your goal is staying within a company constrained budget. However, if your goal is continuous improvement then this strategy will not provide the desired outcome you seek. A continuous improvement strategy should be to use the RCA tool the way that it was intended.

The results of most RCA investigations involve some element of human performance. Statistically, 67% of all equipment failures have a component that relates to a decision or an action that directly caused or contributed to the event. This is true for managers, supervisors and workers. When we do a RCA, it is essential for us to recognize the human element and to identify when these elements are important components to the overall corrective actions strategy.


Course Duration1 Day

Course Objective: Provide attendees with the requisite skills and knowledge necessary to provide a rigorous understanding of human error which will result in significantly reduced human errors and improved operational excellence in the workplace.

Terminal Objective(s): Upon completion of this course the attendee will:

  1. Understand the conditions that increase the risk of human error in the workplace.
  2. Understand how to implement proactive strategies to reduce the risk of human error.
  3. To fill the toolbox with the proper tools to allow the student to proactively minimize human error through prevention.
  4. To fill the toolbox with the proper tools to allow the student to determine where the potential errors are located.
  5. To fill the toolbox with the proper tools to allow the student to correct existing human error

Enabling Objective(s): Upon completion of this course the attendee will be able to:

  1. Reduce human errors in the work place.  With fewer errors made by your staff, you will spend less time (by as much as 20 days per year) correcting human errors and responding to consequences of human errors.  

What Is the Course Content?

  • Human Error Defined
  • Why Human Error Reduction?
  • The truths of Failure/Incidents
  • 10 Most found human error traps in the work place
  • Contributors to Human Error
  • Fall & Injury
  • Lowering Human Error
  • The Supervisors Role in Lowering Human Error
  • In-Field Supervision
  • Accountability
  • Alertness Management
  • Work Stress/Time Pressure Management
  • Procedure and Human Error Traps

Duration: 2 Days

Course Objective: Provide attendees with the requisite skills and knowledge necessary to effectively reduce human error in the workplace in a proactive manner.

Terminal Objective(s): Upon completion of this course the attendee will:

  1. Understand the conditions that increase the risk of human error in the workplace.
  2. Understand how to implement proactive strategies to reduce the risk of human error.
  3. Understand human error principles and truths
  4. Understand ways to improve human performance
  5. Understand how to proactively minimize human error through prevention

Enabling Objective(s): Upon completion of this course the attendee will be able to:

  1. Reduce human errors in the work place.  With fewer errors made by your staff, you will spend less time (by as much as 20 days per year) correcting human errors and responding to consequences of human errors.  

What Is the Course Content?

  • Human Error Defined
    • Human error defined
    • Error reduction
    • Design
    • Control
  • Why Human Error Reduction? 
  • Truths of Failure
    • Failure knowledge
    • Judgment
    • Procedures
  • View of Human Error
    • Hindsight
    • Types of human error
  • Contributors to Human Error
    • Demands on workers
    • Top 10 error contributors
  • Lowering Human Error
    • Decision evaluation
    • PDC model
    • Barriers
  • Supervisor’s Role in Lowering Human Error
    • Top supervisory activities
    • Goal conflicts
    • Communication
    • Coordination
    • Training & learning
  • In-Field Supervising 
    • Survey the work
    • Effects of supervisory reinforcement
  • Accountability
    • Accountability system fundamentals
    • Benefits of a well-designed accountability system
    • Characteristics of a poorly designed accountability system
    • Characteristics of a properly designed accountability system
  • Alertness Management
    • Fatigue (human)
    • Managing fatigue
    • Effects on performance
    • Errors involving distractions
    • The circadian rhythm
    • Activity scheduling 
    • Alertness management
  • Complacency Mitigation
    • Stages of complacency
    • Actions for correcting complacency
  • Work Stress/Time Pressure Management
    • Conditions inducting work pressure
    • Work reaction to stress
    • Performance degradation and time pressure
    • Time pressure management
    • Work stress management
    • Lowering stress at work
  • Managing Overconfidence
    • Symptoms of overconfidence
    • Overconfidence enhancers
    • Overconfidence controllers
  • Communication and Error Reduction
    • Attributes of  good communication
    • Communication tactics
    • Human expectations
    • Failure types
    • Feedback
  • Shift Turnover
    • Attributes of a good shift turnover
  • Pre-Task Briefing
    • Purpose of a pre-task briefing
    • Key elements of a pre-task briefing
    • Pre-planning
    • Work scope & objectives
  • Operating Procedures
    • Control
    • Procedure error traps
    • Procedure maintenance –  best practices

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