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PROACT® Human Error Reduction Techniques and Strategies

Duration: 2 Days

Course Objective: Provide attendees with the requisite skills and knowledge necessary to effectively reduce human error in the workplace in a proactive manner.

Terminal Objective(s): Upon completion of this course the attendee will:

  1. Understand the conditions that increase the risk of human error in the workplace.
  2. Understand how to implement proactive strategies to reduce the risk of human error.
  3. Understand human error principles and truths
  4. Understand ways to improve human performance
  5. Understand how to proactively minimize human error through prevention

Enabling Objective(s): Upon completion of this course the attendee will be able to:

  1. Reduce human errors in the work place.  With fewer errors made by your staff, you will spend less time (by as much as 20 days per year) correcting human errors and responding to consequences of human errors.  

What Is the Course Content?

  • Human Error Defined
    • Human error defined
    • Error reduction
    • Design
    • Control
  • Why Human Error Reduction? 
  • Truths of Failure
    • Failure knowledge
    • Judgment
    • Procedures
  • View of Human Error
    • Hindsight
    • Types of human error
  • Contributors to Human Error
    • Demands on workers
    • Top 10 error contributors
  • Lowering Human Error
    • Decision evaluation
    • PDC model
    • Barriers
  • Supervisor’s Role in Lowering Human Error
    • Top supervisory activities
    • Goal conflicts
    • Communication
    • Coordination
    • Training & learning
  • In-Field Supervising 
    • Survey the work
    • Effects of supervisory reinforcement
  • Accountability
    • Accountability system fundamentals
    • Benefits of a well-designed accountability system
    • Characteristics of a poorly designed accountability system
    • Characteristics of a properly designed accountability system
  • Alertness Management
    • Fatigue (human)
    • Managing fatigue
    • Effects on performance
    • Errors involving distractions
    • The circadian rhythm
    • Activity scheduling 
    • Alertness management
  • Complacency Mitigation
    • Stages of complacency
    • Actions for correcting complacency
  • Work Stress/Time Pressure Management
    • Conditions inducting work pressure
    • Work reaction to stress
    • Performance degradation and time pressure
    • Time pressure management
    • Work stress management
    • Lowering stress at work
  • Managing Overconfidence
    • Symptoms of overconfidence
    • Overconfidence enhancers
    • Overconfidence controllers
  • Communication and Error Reduction
    • Attributes of  good communication
    • Communication tactics
    • Human expectations
    • Failure types
    • Feedback
  • Shift Turnover
    • Attributes of a good shift turnover
  • Pre-Task Briefing
    • Purpose of a pre-task briefing
    • Key elements of a pre-task briefing
    • Pre-planning
    • Work scope & objectives
  • Operating Procedures
    • Control
    • Procedure error traps
    • Procedure maintenance -  best practices

Want to build a Reliability culture?

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Human Error Reduction Techniques

Schedule a PROACT® Human Error Reduction Techniques training for your organization!

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