“I appreciated the use of the case studies and examples.  It was neat to listen to Mark discuss the many examples and experiences that he has lived.  Mark is a library of information.”

Your work (Reliability Center) has helped Cliffs Natural Resources to learn from their failures. The training and consulting in root cause analysis (RCA) has helped Cliffs pinpoint the underlying reasons for problems and paved the way to develop strategies for improving performance.  Your (RCI) efforts have allowed Cliffs to have significant and widespread financial benefits. These efforts have specifically resulted in improved production, increased maintenance precision and improved business focus.

I just wanted to say how much I appreciate your company and the products you offer. We’ve incorporated your RCA Methodology into our business and are having a very smooth roll-out. I would like to especially recognize John Bartlow as being a “5 star asset” to your organization. In my opinion, he defines “excellence” within customer service. I look forward to tremendous success working with you guys, just as I’ve had success in the past.

“I asked Bob Latino to guest speak in a doctoral nursing course. I teach ‘Health Care and the Law’ at Georgetown University. He made himself easily accessible to me prior to his presentation. His processes open up the whole world of systems engineering and its influence on decision-makers. Bob went above and beyond with his preparation, presentation and provision of articles and free tools. He was as entertaining as he was informative.”

“I had the pleasure of working with the extremely knowledgeable and talented Reliability Center Inc. (RCI) staff while using their PROACT methodology to successfully identify the root causes of several significant equipment failures. The techniques utilized to analyze the events resulted in generating excellent  reports that were thorough and understandable.

Every company would benefit from utilizing RCI and their methodologies.”

“I just had to take a moment to let you know I really enjoy your posts! You are a true thought leader who is inspiring, engaging, knowledgeable and also resourceful. You constantly challenge my thoughts on risk management and give me ways to improve my practice. Your posts are truly among my favorites. Thank you for sharing and thank you for being a role model”.

“Nice to have this program presented from someone who worked in the same capacity (Supervisor). Mark knew what it was like to be a front line supervisor and gave lots of examples.”

“Mark, It was an absolute pleasure to see you deliver the BFA course yesterday.

The manner in which you made the topics come to life with your experiences and knowledge was great to behold. You continuously connected with the audience and had them engaged for the entire day! (Which is a bit tough to do especially after lunch). Your wealth of experience and knowledge throughout the day really helped in bringing the participants to the understanding of the PROACT methodology and the concepts that were covered in the BFA. “

A technique that allowed us to fix a chronic processing problem that plagued one of our gas plants for more than ten years. If not for this technique, we would still be “fire fighting” this problem today.