Robert (Bob) J. Latino, CEO, RCI
Traditionally RCA is only utilized after an event has occurred, so how can one call it proactive? This truism is explored through trying to understand the current paradigms that exist about RCA, what it is and when it is used. Do we really have to wait for an undesirable outcome to occur in order to use RCA?
Bob explores the following paradigms in this article:
- Paradigm #1: All RCA is the same
- Paradigm #2: Chronic failures are an acceptable cost of doing business
- Paradigm #3: RCA is a reactive tool