PROACT® Human Error Reduction Strategies Workshop

When maintenance work is complete and locks are removed communication can become critical when it's time to energize equipment, an action as seemingly insignificant as using a cell phone instead of a radio to initiate powering up equipment can cause failure. When the foreman was ready to energize the equipment the noise in the area was so loud he decided to use his cell phone instead of his radio. He was unaware that one employee was still finishing up the job. He proceeded to energize the equipment and a significant injury occurred. The injured employee had a radio and would have heard the call over the radio if it had taken place.

Manufactures that incorporate root cause analysis into their reliability efforts have found most root cause analysis results uncover human error as a contributor to the event being analyzed. Equipment start–up is always a concern because maintenance and operations spend long hours working to restore equipment availability as soon as possible. Many times during or shortly after start-up equipment fails. When investigations are completed a bearing was installed incorrectly, an impeller was installed backwards, the wrong lapping compound was used, and the list goes on.

You can manage human errors like these much like you manage the safety of your employees. In fact, proper understanding of human error traps can keep employees safer. When employees are aware of potential human error traps they can take actions to avoid results that may injure the employee and or damage company assets. This process can best be introduced using first line supervision as the driver to uncover and manage potential human error traps. When the concepts of this class are fully utilized safety incidents are decreased and reliability is improved through longer runs without incident. More than 7000 supervisors have benefited from taking this course.

What are the benefits?

By learning these techniques you will be proactive in managing defect elimination without incurring failure. The human error reduction course will enable you to manage error made by maintenance and operations personnel.
These errors have caused many losses in the past and will cause more losses in the future if not identified and corrected. By actively raising the workforce awareness and incorporating techniques to avoid error your overall availability will continuously improve while you enjoy a safer more productive work environment.

Here's what you will learn:

• 28 Types of human errors
• 10 Human error traps in the work place
• 10 Supervisory skills to reduce human errors
  • Human error traps removal (Field Surveillance)
  • Standards reinforcement
  • Accountability
  • Review and verification
  • Pre-Job briefing
  • Complacency mitigation
  • Problem solving
  • Command & control
  • Communication and coordination
• Crew turnover
• Skill based error reduction techniques
  • Distraction management
  • Time pressure management
• Rule based error reduction techniques
  • Feedback and reinforcement
  • Communication error reduction
• Knowledge based error reduction
  • Over-confidence avoidance
  • Interactive review & verification

Read some comments from some of our clients:

"Found information to be educational and relevent for application."
Jeff Kirn - Access Business Group

"Plenty of good "REAL LIFE" examples to support knowledge base."
Buddy Noland - DuPont

"Great Information, Great Presentation."
Matt Hauber - Olin Chemical