PROACT® HELP DESK: Toll Free: 800 457-0645 | Local: 804 458-0645 EXTENSION 317

Do you need help using your PROACT Software? There are several ways we can help you succeed in your efforts to complete your FMEA or RCA.

Live Chat: 8:30 am - 4:00 pm EST.

Our Live Chat button allows us to address your needs and questions in a timely manner. While in Chat, our Customer Service staff can easily locate the appropriate Facilitator or IT person to address your questions. All Live Chat communications have the ability to enter into a live demonstration if interaction is necessary to show you how to use a particular function within PROACT®. At your request, we can initiate a share session which allows us to switch over to your computer and show you real time how to actually use the software on your end. Click the Button Above

 

 

Live Meet: 8:30 am - 4:00 pm EST. & By Appointment
If you'd prefer a designated time and date to consult with a RCI Facilitator to walk you throughusing PROACT® and answer your questions, simply use the form below and our Customer Service staff will contact you directly and arrange a Live Meet Webinar to address your needs. Just as in Live Chat, we can arrange a sharing feature to log into your computer and show you real time how to use the PROACT software. This technology allows us to give you the most effective learning experience possible - remotely.
Fill in the Form Below | Read Getting Started

 

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Maintenance Agreements: Do you know if your corporation has purchased a Maintenance Agreement? Phone the office now to find out! (804) 458-0645 Ask for Julie Clarke in Accounting. Or, use our Live Chat Button to inquire. What does a Maintenance Agreement Do? By purchasing a Maintenance Agreement your facility is entitled to extra help, mentoring and software updates beyond the average "getting started" questions. Mentoring is a powerful tool! Our Facilitators are EXPERTS at using PROACT®! Let them show you tips, tricks and ways to complete your RCA as well as reaffirmation of our PROACT Methods. Keep Learning and Keep Succeeding! Inquire About a PROACT® Maintenance Agreement today:

 General Terms and Conditions:
You agree that by using the PROACT® Help Desk and requesting a shared environment through Live Chat or Live Meet that you also agree to the terms and usage of the third party software that helps us help you. Each Live Chat or Live Meet webinar is secured by the providers and are only issued for a one time use security code. At no time does RCI collect computer information. RCI is not responsible for your computer and its behavior during or after a session.
Live Meet Terms | Live Chat Terms | RCI Terms

To Help Ensure a Smooth Session:
Update your Microsoft® Services and Software
Do not run other programs while in or begriming a Live Session.

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