PROACT FAQ|Reliability Center Inc. Root Cause Analysis Training & Consulting

ANSWERS:

1. How can The PROACT® Suite help healthcare organizations become more efficient?
The PROACT® Suite allows the user to configure the software to meet the needs of their environment and not the other way around. When setting up a LEAP™ analysis, the user must input information like the system they wish to analyze, the definition of loss for their system, the process flow diagram of their system and more. Once the data is input, the program will compile the data into useful information. One of these bits of information is the identification of the 20% of the events that are costing us the 80% of our losses, or the Significant Few. Because of the ease of getting from the inputting of the data to the final report, time savings make the LEAP™ approach very efficient and effective.

The PROACT® RCA program facilitates the RCA process and guides the analyst down a disciplined path to uncover the root causes. As this information gathering journey proceeds, the data being collected is input into the program and compiled for easy access and dissemination to others.

The greatest efficiency however, is the knowledge sharing aspects created by an integrated and networked application. This allows data to be shared between programs and remote users to be able to search these databases for information pertinent to their circumstances.

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2. Does The PROACT® Suite meet JCAHO requirements?
Yes, the PROACT® Suite produces a thorough and credible analysis as required by the JCAHO.

3. How do I obtain training on the PROACT methodologies and software?
PROACT methodology training is provided by seasoned, career analysts. The instructors are also practitioners, educators, mentors and authors on the topic. PROACT software training is provided by authorized RCI personnel who are heavily involved in the development of the program itself. All RCI training is professionally developed using professional Instructional Technology standards. Our workshops are very interactive and involve both knowledge and skill demonstration.

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4. How difficult is the software installation?
Obviously desktop versions can be installed by the user at the client level (generally without much IT involvement). At the Enterprise level, the IT group will need to be involved with how to integrate The PROACT® Suite into their current configuration. The PROACT® Suite is not a massive, complex package requiring months to install. In fact, 80% of our Enterprise clients have used their own IT expertise to install The PROACT® Suite. With the maintenance agreement, our IT staff will provide phone support to insure a successful installation. From the time the IT group receives the software to the time you can use it, the average lapse is 24 hours.

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5. How is The PROACT® Suite priced?
The PROACT® Suite is available in Desktop (ACCESS), Enterprise (SQL, ORACLE) and Web (CITRIX) versions. Pricing is based on the platform desired, the number of users and the number of sites. Bundles are available in increments of 1, 5, 10, 15, 30, 60 and 120+ users. Bundles include LEAP™, PROACT® RCA and on-site training (5+ users) for each user.

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6. What do I get when I buy The PROACT® Suite software?
The software provides you the ability to immediately conduct FMEA's, Opportunity Analyses and Root Cause Analyses. The software includes on-line help screens

7. What is Opportunity Analysis?
Opportunity Analysis is a modified form of FMEA that focuses on identifying the chronic events in a system that detracts from the system's productivity. We all see things in our work environment that happen over and over again, but never get recorded. They kind of blend into the "way we do business" and become accepted practice. Opportunity Analysis forces these issues to be looked at from 30,000 feet. Opportunity analysis is going to identify how often they occur in a year and when they do occur, how much loss do they absorb (i.e. - labor, time, expense, etc.). Chronic events are what is truly eating an organization's lunch because they are built in to the system and not regarded as incidents.

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8. What Options Do I Have Between Training and Software?
Depending on the needs of the organization they can use a “cafeteria style” approach when designing their proactive program.

For instance:

Perhaps just training on the PROACT Approach (FMEA, Opportunity and RCA) is all that is needed right now. We could propose just that for the number of people you have to be trained.
Perhaps you have only five (5) people who will lead analyses, however you would like to train others who will participate on teams. In this case you may only want five (5) software licenses and training on the software for only those five (5) people. However, you may want to train 20 people on the PROACT Approach methodology.
Perhaps you have many to be trained on the PROACT Approach Method and would prefer to use your in-house resources to do so, using our material. In this case we could set-up a train-the-trainer program for you.
Perhaps you have many people to be trained and they are not all accessible at the same time for classroom training. In this case we can set up pre-recorded, on-line training and your students can take the training on-line at their own convenience.
In short, you design how you wish to purchase for your organization.

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9. What Financing Options Do I Have?
RCI is acutely aware of budgetary cycles involved with such purchases. We are also acutely aware that patients need not remain at risk while such purchase cycles run their course. RCI is willing to work with organizations on creative financing options where either 1) payments are split up over a period of time and/or 2) payments are delayed until a new budget cycle goes into effect. The important factor is that unnecessary risk and exposures are not left vulnerable until purchasing decisions are made.

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10. Can I Talk With Other PROACT Users to Discuss Their Experiences?
Absolutely! RCI prides itself on its relationships with its users. We know that we will not be successful if they are not, so we invest heavily in our relationships with our analysts. This type of discussion is very important because you will be talking directly with the people that had to change their culture to accept doing analysis in a different fashion. This acceptance of doing something new is essential to the success of any new effort.

11.Is there a place to enter the patient info?

The patient information can be put into your comments section if you want it to be seen in the report. We did not specifically have a place for the patient identifiers because each state views these differently under the law of discovery.

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12.Place to enter involved employees? (state related)

The team members will be put in as you check them off in the team member’s area under the Order section. You can also place them in the report section under acknowledgements and you can add or remove the team members under the report section with a check box.

13.Place to document meetings and who attended?

You can document the meetings and attendees in the comment section or in a word document and attach later.

14.Can you do sequence of events?

If you have a form that you use already you can copy and paste, or use any document format and then copy and paste to the comments section. Also if you have established a procedure to draw or write up a time line it can be copied and pasted into the comments section..

15.What about entering minimum scope info? (state related)

Am not aware of what you mean with minimum scope, but again you can put it into the comments section.

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16.Can you for sure track all emails related to case?

Any email sent by the program will be documented and any that is out side the program can be attached, so in that case yes all can be captured.

17. A place to document root cause buckets? (effects board reports)

The buckets will be determined by you and how you word the root causes. They will be searchable using the report feature in PROACT®.

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