Who Uses PROACT®?

The following individuals have graciously agreed to be
references for
Reliability Center, Inc. (RCI) on behalf of their
experiences utilizing our PROACT® methodology training and
software products. We appreciate their willingness
to do so on behalf of their systems.
References & Testimonials
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"I really enjoyed the day - I have experience with FMEA and RCA and you
addressed the problems I had encountered."
Linda Wallace
Program Director
ECRI
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“The presentation was great! Your time, effort and preparation
was noted. You both provided a relaxed atmosphere that was conducive
to learning. I left with valuable information I can use.”
Teresa C. Torpey RN
Performance Improvement Coordinator
Frankford Hospital
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"It was the BEST session I’ve been to ever regarding
RCA!!!"
J
essica Maack Rangel, RN BSN
Patient Safety Officer
Harris Methodist Hospital
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"Easy to understand process that
uses a few basic quality tools,
allows rapid implementation in
any industry."
Mary Thorne, MS
Director Quality Assurance and
Medical Licensure
ASQ Certified Six Sigma Black Belt
Gambro Healthcare Laboratory Services Mary.Thorne@us.gambro.com
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"Start with RCA process. The system is very intuitive and
easy to use. Very well thought out."
Chris George
Risk Manager
Frederick Memorial Hospital
cgeorge@fmh.org
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"Great working with you? Very helpful with software and
process. Gets you thinking more objectively and looking at different
aspects of a situation. Heavy three days."
Sharon Powell
PI Director
Frederick Memorial Hospital
Telephone: 301-698-3514
spowell@fmh.org
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"Appreciated the flexibility and patience of instructors.
Clear concise instructions and help with both theory and technical
aspects. Appreciated the invitation and ability to have more
followup support for the product."
Claudette Lucas
PI Coordinator
Frederick Memorial Hospital
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“I believe it drills down to what is expected by JCAHO.
It has many advantages such as, consistency and uniformity in
the method and reporting; knowledge of the software can expedite
reporting up to the HSO …”
Libby Enz
Sr. Risk Mgr.
Bon Secours Richmond Hospitals
Telephone: 804-764-6397
elizabeth_enz@bshsi.com
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“My three teams have found this product to be helpful
in first directing them to analyze the entire process, to perform
FMEA scoring and the identification of the significant few.
They (my teams) find this product real easy to use, does not
require the detail and time of Six Sigma projects, and helps
direct the path of the team to improved resolutions. It is recognized
Six Sigma projects are needed, but it is felt the time and detail
is not needed for all projects.
The generated report makes a nice presentation.”
Charlie Johnston
Admin. Dir. - Pharmacy
Bon Secours Richmond Hospitals
Telephone: 804-627-5190
charlie_johnston@bshsi.com
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"It was one of the most enjoyable educational sessions
I have (ever) attended.”
“Bob and Roger were terrific. The whole experience was
great - and painless. I actually enjoyed the entire experience.”
Arlene Feinstein
QM/RM Coordinator at UMH
Telephone: 410-554-2214
Fax: 410-554-6720
Arlene.Feinstein@medstar.net
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“I have found the Proact software to be user-friendly.
I have been involved with manual FMEA discussions in the past,
and your software has decreased the time to do this type of analysis
dramatically. I also like the report format in which we see the
results of our analysis. We were able to focus our change process
on the top 2 or 3 problem areas and did not need to do a RCA.
Overall, Proact has been very helpful in our decision-making
process.”
Rebeccah J. Collins, Pharm.D.
Assistant Professor of Pharmacy
Virginia Commonwealth University
MCV Campus
Telephone: 804-828-2296
rjcollins@vcu.edu
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“Great job! Don’t try training in any less then
3 days.”
Anne Flood
Director Risk/Quality
UMH
201 E. University Parkway
Baltimore, MD 21218
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"Wonderful system! Presentation was done in a very consistent
manner giving a good overview of system and capabilities. The
real case scenerio exercise was a good way to bring it all together."
Pam Grant
Risk Management Coordinator
MedStar - Union Memorial
Telephone: 410-554-2293
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"My work team and I found the product to be very useful
and user-friendly. The software enabled us to cut our work time
in half and we ended up with a detailed and nicely formatted
finished product including flowchart, graphs
and worksheets."
Stephen A. Craig
Memorial Regional Medical Center
(804) 764-7968
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"Excellent appreciation for Opportunity Analysis and FMEA
guidance."
Sharon McNamara
Risk Manager
Chubb Insurance
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References & Testimonials in PDF Format
Questions? Pricing?
Call: 804-458-0645 and ask for
Gary Bonner Ext. 315 Email: gbonner@reliability.com
Laurie Lynch - Main Office Email: llynch@reliability.com